File a Complaint

The Professional Standards Board may investigate and subsequently take action when it receives evidence that a certificant has engaged in conduct that undermines the integrity of the certification process and/or the credential.

What types of complaints can be filed?

  • Providing false information on, or in connection with, application for initial RESNA certification or recertification;
  • Submitting documentation in support of application for initial RESNA certification or recertification that is altered, forged, or otherwise not an accurate representation of the original;
  • Receiving or providing to others copies or other reproductions of test items maintained in the test item bank for use in RESNA certification exams, in violation of RESNA’s copyright;
  • Altering, forged or otherwise misrepresenting an ATP, SMS or RET certificate;
  • Misrepresenting current status of ATP, SMS or RET certification;
  • Committing acts or engaging in behavior that is in violation of RESNA’s Standards of Practice or Code of Ethics;
  • Having a state regulatory body take action against their professional license or registration for acts that also violate RESNA’s Standards of Practice or Code of Ethics;
  • Having an employer terminate the certificant’s employment for acts that also violate RESNA’s Standards of Practice or Code of Ethics;
  • Having a professional association, society or certifying body take action against their membership, fellowship, registration or certification for acts that also violate RESNA’s Standards of Practice or Code of Ethics;
  • Having Medicare/Medicaid authorities or other payors de-authorize or otherwise sanction the certificant for acts that also violate RESNA’s Standards of Practice or Code of Ethics.

Complaints Policy

Policy & Procedures: Complaints Processing & Disciplinary Action Consensus-Approved by PSB Vote, May 28,2008. Detailed Complaints Policy web page

Download complaints policy

Complaints Form

Download complaint form