To schedule, reschedule, or cancel an appointment, candidates must call Prometric at
1 (800) 467-9582
Monday - Friday
8:00 a.m. to 8:00 p.m. Eastern Time.
Test center information is available at www.prometric.com/resna.
Failure to schedule an exam appointment within the candidate’s 90-day exam window will result in forfeiture of the application/exam fee. The candidate will then be subject to a $100 re-exam fee to schedule the exam in a new 90-day exam window. Candidates who fail to schedule an appointment in their original exam window or the subsequent exam window will be required to submit a new application with the full application/exam fee before they can take the exam
Please schedule your exam as soon as possible to secure an appointment date before your deadline.
For ATP test-takers: If you must reschedule your exam, please refer to the Candidate Information Bulletin for procedures and fees.
For SMS test-takers: If you didn't pass the initial exam, you can use this application to retake the exam. Please complete the necessary form and send this to...
Fax: (703) 524-6630
1560 Wilson Blvd, Suite 850
Arlington, VA 22201